Privacy Policy

Last updated: 7/4/2025

Information We Collect

Personal Information

  • Account Information: Name, email address when you create an account
  • Language Preferences: Native language, target language, proficiency level
  • Subscription Data: Payment information (processed securely through Stripe)
  • Communication Data: Chat messages with Emma for language learning purposes

Automatically Collected Information

  • Usage Data: Number of messages sent, features used, session duration
  • Technical Data: IP address, browser type, device information
  • Analytics: Anonymous usage statistics via Google Analytics

How We Use Your Information

  • Provide Service: Process your language learning conversations and provide personalized responses
  • Account Management: Manage your subscription, preferences, and account settings
  • Service Improvement: Analyze usage patterns to improve Emma's language learning capabilities
  • Communication: Send service updates, subscription notifications, and support responses
  • Legal Compliance: Comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share information in these limited circumstances:

  • Service Providers: Stripe for payment processing, hosting providers for infrastructure
  • AI Processing: Anonymous conversation data may be processed by AI language models to generate responses
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale of assets

Data Security

We implement appropriate security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure payment processing through Stripe (PCI DSS compliant)
  • Regular security audits and updates
  • Limited access to personal data on a need-to-know basis

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we have about you
  • Correction: Update or correct your personal information
  • Deletion: Request deletion of your account and personal data
  • Data Portability: Request a copy of your data in a portable format
  • Withdraw Consent: Opt out of non-essential data processing

To exercise these rights, contact us at support@hey-emma.com

Data Retention

  • Account Data: Retained while your account is active
  • Chat History: Stored locally in your browser, can be cleared at any time
  • Subscription Data: Retained for accounting and legal purposes (typically 7 years)
  • Anonymous Analytics: Retained for service improvement purposes

Cookies and Tracking

We use:

  • Essential Cookies: For authentication and basic site functionality
  • Analytics Cookies: Google Analytics for anonymous usage statistics
  • Preference Cookies: To remember your language settings and preferences

You can control cookies through your browser settings.

Children's Privacy

Emma is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this privacy policy, please contact us: